The Nordstrom Way to Customer Experience Excellence
Creating a Values-Driven Service Culture
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
Specificaties
| ISBN/EAN | 9781119375357 |
| Auteur | Spector, Robert (Seattle, Washington) |
| Uitgever | Van Ditmar Boekenimport B.V. |
| Taal | Engels |
| Uitvoering | Paperback / gebrocheerd |
| Pagina's | 224 |
| Lengte | 229.0 mm |
| Breedte | 184.0 mm |