Service Quality in Leisure, Events, Tourism and Sport

Service Quality in Leisure, Events, Tourism and Sport voorzijde
Service Quality in Leisure, Events, Tourism and Sport achterzijde
  • Service Quality in Leisure, Events, Tourism and Sport voorkant
  • Service Quality in Leisure, Events, Tourism and Sport achterkant

This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

Specificaties
ISBN/EAN 9781780645452
Auteur John (formerly of University of Gloucestershire Buswell
Uitgever Van Ditmar Boekenimport B.V.
Taal Engels
Uitvoering Paperback / gebrocheerd
Pagina's 322
Lengte
Breedte

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