Outside In
The Power of Putting Customers at the Center of Your Business
For readers of Delivering Happiness and The New Gold Standard a revolutionary approach to understanding and mastering the customer experience from Forrester Research.
Specificaties
| ISBN/EAN | 9780547913988 |
| Auteur | Manning Harley Manning |
| Uitgever | Van Ditmar Boekenimport B.V. |
| Taal | Engels |
| Uitvoering | Gebonden in harde band |
| Pagina's | 272 |
| Lengte | 238.0 mm |
| Breedte | 162.0 mm |