E-Book: IT Service Management basierend auf ITIL V3 - Taschenbuch

Note: This pocket book is available in several languages: English, German, French, Dutch. This really popular German pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well.